{"id":9762,"date":"2014-10-30T18:55:18","date_gmt":"2014-10-30T18:55:18","guid":{"rendered":"https:\/\/www.assanet.cr\/?page_id=9762"},"modified":"2022-10-04T17:41:45","modified_gmt":"2022-10-04T17:41:45","slug":"insurance-consumer-service","status":"publish","type":"page","link":"https:\/\/assanetcr.assanet.cr\/en\/insurance-consumer-service\/","title":{"rendered":"Insurance Consumer Service"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-6efd440c9c0c495cca2816d137e80ee1\"> .avia-section.av-av_section-6efd440c9c0c495cca2816d137e80ee1 .av-parallax .av-parallax-inner{ background-repeat:no-repeat; background-image:url(https:\/\/assanetcr.assanet.cr\/wp-content\/uploads\/2020\/10\/atencion-al-cliente-1024x315-1.jpg); background-position:50% 50%; background-attachment:scroll; } .avia-section.av-av_section-6efd440c9c0c495cca2816d137e80ee1 .av-section-color-overlay{ opacity:0.2; background-color:#002d73; } <\/style> <div id='av_section_1'  class='avia-section av-av_section-6efd440c9c0c495cca2816d137e80ee1 main_color avia-section-small avia-no-border-styling  avia-builder-el-0  el_before_av_textblock  avia-builder-el-first  avia-full-stretch av-parallax-section avia-bg-style-parallax av-section-color-overlay-active av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_px='300'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner main_color avia-full-stretch'><\/div><\/div><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' style='height:300px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9762'><div class='entry-content-wrapper clearfix'>  <style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-e86b28eae1acbb727336811f4f56ccbf\"> #top .flex_column.av-av_one_full-e86b28eae1acbb727336811f4f56ccbf{ margin-top:0px; margin-bottom:0px; } .flex_column.av-av_one_full-e86b28eae1acbb727336811f4f56ccbf{ border-radius:0px 0px 0px 0px; padding:0px 0px 0px 0px; } .responsive #top #wrap_all .flex_column.av-av_one_full-e86b28eae1acbb727336811f4f56ccbf{ margin-top:0px; margin-bottom:0px; } <\/style> <div  class='flex_column av-av_one_full-e86b28eae1acbb727336811f4f56ccbf av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-animated-generic left-to-right av-zero-column-padding'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8uhiqx2-6228b5bd3c5ab8b4cf16b187caebb61d\"> #top .av_textblock_section.av-l8uhiqx2-6228b5bd3c5ab8b4cf16b187caebb61d .avia_textblock{ font-size:40px; color:#ffffff; }  @media only screen and (max-width: 479px){  #top .av_textblock_section.av-l8uhiqx2-6228b5bd3c5ab8b4cf16b187caebb61d .avia_textblock{ font-size:20px; } } <\/style> <section  class='av_textblock_section av-l8uhiqx2-6228b5bd3c5ab8b4cf16b187caebb61d'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p class=\"titulo_baner\" style=\"text-align: center;\">Insurance Consumer Service<\/p> <\/div><\/section><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9762'><div class='entry-content-wrapper clearfix'><section  class='av_textblock_section av-l8uhlkkv-7b59ece7bef131f4c7ca2a88d300d335'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Pursuant to Article 13 of the Insurance Consumer Defense and Protection Regulations, consumer service shall be provided through the Insured&#8217;s Defense Center located within the offices of the Association of Private Insurers (AAP).<\/p> <p>The Insured&#8217;s Defense Center (CDA) shall operate under the Internal Regulations for Insurance Consumer Service approved by the Board of Directors of the AAP.<\/p> <p style=\"font-style: inherit; font-weight: inherit;\">The CDA is located in Rohrmoser, 2nd floor of the La Nunciatura Corporate Center, 100 meters south of the International Bookstore on Rohrmoser Boulevard, direct phone number 2291-0315, email clienteseguros@aap.cr, hours of operation are from 8:00 a.m. to 4:00 p.m.<\/p> <div><\/div> <\/div><\/section><\/p> <div class='flex_column_table av-av_one_half-b761303564175259c719342eb2250368 sc-av_one_half av-equal-height-column-flextable'> <style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-b761303564175259c719342eb2250368\"> .flex_column.av-av_one_half-b761303564175259c719342eb2250368{ border-radius:0px 0px 0px 0px; padding:0px 0px 0px 0px; } <\/style> <div  class='flex_column av-av_one_half-b761303564175259c719342eb2250368 av_one_half  avia-builder-el-4  el_after_av_textblock  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  column-top-margin'     ><div  class='avia-button-wrap av-l8uhm8ws-7d5d5778034a0d4baf9b772fc5df8776-wrap avia-button-center  avia-builder-el-5  avia-builder-el-no-sibling'> <style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8uhm8ws-7d5d5778034a0d4baf9b772fc5df8776\"> #top #wrap_all .avia-button.av-l8uhm8ws-7d5d5778034a0d4baf9b772fc5df8776{ background-color:#00aeef; border-color:#00aeef; color:#ffffff; transition:all 0.4s ease-in-out; } #top #wrap_all .avia-button.av-l8uhm8ws-7d5d5778034a0d4baf9b772fc5df8776 .avia-svg-icon svg:first-child{ fill:#ffffff; stroke:#ffffff; } <\/style> <a href='\/Formularios\/Carta-Derechos-de-los-Consumidores-de-Seguros.pdf'  class='avia-button av-l8uhm8ws-7d5d5778034a0d4baf9b772fc5df8776 av-link-btn avia-icon_select-yes-left-icon avia-size-small avia-position-center'   aria-label=\"Charter of Insurance Consumer Rights\"><span class='avia_button_icon avia_button_icon_left avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello' ><\/span><span class='avia_iconbox_title' >Charter of Insurance Consumer Rights<\/span><\/a><\/div><\/div><div class='av-flex-placeholder'><\/div> <style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-49f6e875884219cf77c24341e550af53\"> .flex_column.av-av_one_half-49f6e875884219cf77c24341e550af53{ border-radius:0px 0px 0px 0px; padding:0px 0px 0px 0px; } <\/style> <div  class='flex_column av-av_one_half-49f6e875884219cf77c24341e550af53 av_one_half  avia-builder-el-6  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  column-top-margin'     ><div  class='avia-button-wrap av-l8uhmk4n-9ae9799b73b7e86f409d5c6e6d3bf656-wrap avia-button-center  avia-builder-el-7  avia-builder-el-no-sibling'> <style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8uhmk4n-9ae9799b73b7e86f409d5c6e6d3bf656\"> #top #wrap_all .avia-button.av-l8uhmk4n-9ae9799b73b7e86f409d5c6e6d3bf656{ background-color:#00aeef; border-color:#00aeef; color:#ffffff; transition:all 0.4s ease-in-out; } #top #wrap_all .avia-button.av-l8uhmk4n-9ae9799b73b7e86f409d5c6e6d3bf656 .avia-svg-icon svg:first-child{ fill:#ffffff; stroke:#ffffff; } <\/style> <a href='\/Formularios\/Informe_trimestral_centro_defensa_asegurado.pdf'  class='avia-button av-l8uhmk4n-9ae9799b73b7e86f409d5c6e6d3bf656 av-link-btn avia-icon_select-yes-left-icon avia-size-small avia-position-center'   aria-label=\"Quarterly Report - Policyholder Advocacy Center\"><span class='avia_button_icon avia_button_icon_left avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue82d' data-av_iconfont='entypo-fontello' ><\/span><span class='avia_iconbox_title' >Quarterly Report - Policyholder Advocacy Center<\/span><\/a><\/div><\/div><\/div><!--close column table wrapper. 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